Privacy policy

This Privacy Policy explains how Htoefl ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit www.htoefl.com (the "Site"), create an account, place an order, contact customer support, or otherwise interact with our services. By using our Site, you acknowledge the data handling practices described in this Privacy Policy.

Who We Are

Htoefl is an independently operated online retail store based in Houston, Texas, specializing in premium drinkware, including tumblers, water bottles, mugs, and hydration accessories. Our online store is hosted on Shopify Inc., which provides us with the secure e-commerce platform that allows us to market and sell our products to you.

Information We Collect

We collect information that you provide directly to us, information collected automatically during your browsing experience, and information received from trusted service providers that support our operational infrastructure.

Information You Provide

When you browse, place an order, register an account, or contact our customer support team, we may collect the following information:

- Full name
- Email address
- Phone number
- Billing address and shipping address
- Order history and purchased product details
- Payment confirmation details
- Customer service communications and return/refund inquiries

All payment card processing is securely managed by certified third-party payment gateways through our Shopify checkout infrastructure. Htoefl does not store, process, or have access to your complete payment card numbers or CVV codes.

Automatically Collected Information

When you access www.htoefl.com, certain technical data is gathered automatically by our servers and analytics tools, including:

- IP address and approximate geographic location
- Browser type and version
- Device hardware model and operating system
- Language settings and time zone
- Referring URLs, browsing paths, and pages viewed
- Products viewed and shopping cart interactions
- Session timestamps and cookie identifiers

How We Use Your Information

We use the personal information we collect for legitimate business and commercial purposes, including:

- Processing, fulfilling, and delivering your drinkware orders.
- Verifying payment transactions and mitigating fraudulent activities.
- Sending automated transactional notifications, including order confirmations, invoices, and tracking details.
- Providing responsive customer support and handling return requests.
- Optimizing website functionality, technical performance, and user navigation.
- Complying with applicable legal, accounting, tax, and regulatory compliance standards.

Third-Party Service Providers

To operate our e-commerce store securely and efficiently, we disclose limited personal information to trusted third-party service providers performing essential functions on our behalf, including:

- E-commerce platform hosting (Shopify)
- Payment processing gateways
- Shipping carriers and logistical fulfillment partners
- Fraud detection and prevention systems
- Website performance analytics and security monitoring tools

These service providers are granted access only to the data strictly necessary to perform their contracted duties and are legally bound to maintain the confidentiality and security of your personal data.

Cookies and Tracking Technologies

We utilize cookies, web beacons, and similar tracking technologies to ensure fundamental website operations, preserve shopping cart contents across visits, evaluate operational analytics, and protect against automated security threats. You have the right to modify or disable cookie storage via your browser settings; however, disabling strictly necessary functional cookies may limit specific checkout features on our Site.

Data Sharing and Disclosures

Htoefl does not sell, rent, or lease your personal information to third parties for monetary consideration. We only share personal information with third-party service providers facilitating your purchase or where legally mandated by court order, subpoena, or applicable regulatory bodies.

Your Privacy Rights and Choices

Depending on your geographic location or state of residency (including rights granted under the California Consumer Privacy Act, as amended by the CPRA), you may hold the following statutory rights regarding your personal information:

- Right to Know: You may request disclosure of the specific categories and pieces of personal information collected about you.
- Right to Correct: You may request rectification of inaccurate or outdated personal details.
- Right to Delete: You may request the permanent deletion of your personal data, subject to legal record-retention requirements.
- Right to Opt-Out: You may unsubscribe from promotional marketing emails at any time using the direct unsubscribe link in the email footer.
- Recognition of Opt-Out Signals: Where required by law, our website recognizes browser-based opt-out signals, including the Global Privacy Control (GPC).

To submit a verified privacy rights request, contact us directly at hello@htoefl.com. We acknowledge receipt of consumer privacy requests promptly and provide substantive responses within the statutory timeframes required by applicable state law.

Data Retention and Security

We retain personal information strictly for the duration necessary to satisfy the purposes specified in this policy, complete transactional obligations, satisfy statutory tax and commercial recordkeeping rules, and enforce our legal rights. We maintain reasonable organizational, administrative, and technical safeguards—including TLS/SSL cryptographic transmission protocols—to safeguard your data against unauthorized access, loss, alteration, or misuse.

Children's Privacy

Our website and products are intended strictly for general commercial audiences and individuals aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13. If you believe a minor has submitted personal information to our Site without parental consent, please email hello@htoefl.com immediately so we can promptly delete the data.

Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect business modifications, technological upgrades, or statutory obligations. Any revisions will be published directly on this page alongside the updated Last Updated date.

Business Information

Store Name
Htoefl

Website
www.htoefl.com

Business Address
Htoefl, 119 Ballantrae Ln, Houston, TX 77015, United States

Email
hello@htoefl.com

Phone
+1 713-978-0025

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed