Refund policy
Last Updated: September 14, 2026
At Htoefl, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains our return eligibility criteria, return procedure, refund timelines, and return shipping responsibilities for purchases made through www.htoefl.com.
30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date of physical delivery to request a return.
To qualify for a return, your drinkware item must be:
- Unused, unwashed, and in the same brand-new condition that you received it.
- In its original packaging with all protective wraps, inserts, lids, and straws intact.
- Accompanied by proof of purchase or your original order confirmation number.
Drinkware products that have been used, filled, washed, or altered after delivery cannot be accepted due to hygiene and health standards.
How to Initiate a Return
To request a return, please contact our support team at hello@htoefl.com within the 30-day return window. Please provide your order number, the email address associated with the order, and the reason for the return.
Once your request is approved, we will provide a Return Merchandise Authorization (RMA) along with detailed mailing instructions. Please do not ship items back without prior email authorization, as unrecognized packages cannot be tracked or processed.
Return Shipping Method & Responsibilities
All authorized returns are accepted by mail only. We strongly advise using a trackable courier service and retaining your shipping receipt until the return is finalized.
- Customer Preference Returns: If you choose to return an item due to a change of mind, style preference, or ordering an unwanted item, Htoefl will cover the return shipping costs.
- Damaged, Defective, or Incorrect Items: If your drinkware arrives damaged, defective, or incorrect, Htoefl will cover the return shipping costs by providing a prepaid return shipping label or arranging an appropriate replacement upon verification.
- Restocking Fees: Htoefl does not charge any restocking fees ($0.00).
Damaged, Defective, or Incorrect Items
Please inspect your drinkware promptly upon delivery. If your order arrives damaged, defective, or incorrect, please notify us at hello@htoefl.com within the 30-day return window. Please include your order number, clear photographs of the product issue, and photos of the exterior packaging. Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.
Return Inspection & Refund Processing
Once your return parcel arrives at our facility, it will be inspected within 1 to 3 business days. We will notify you by email regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method. After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Original Shipping Charges
We provide free standard shipping on all orders without hidden handling fees. Because no initial shipping fees are charged at checkout, approved refunds reflect the full purchase price paid for the returned item.
Return Address
Authorized returns must be accompanied by an RMA and sent to:
Htoefl, 119 Ballantrae Ln, Houston, TX 77015, United States
Business Information
Store Name
Htoefl
Website
www.htoefl.com
Business Address
Htoefl, 119 Ballantrae Ln, Houston, TX 77015, United States
Email
hello@htoefl.com
Phone
+1 713-978-0025
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CT
Saturday – Sunday: Closed
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